0151 944 2161 / 0151 230 8210
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Our Property Management Services


We believe the service we offer is unique and for the 10% management fee you pay we offer the following management:

  • All landlords are assigned their own account manager who is dedicated to your property and the smooth running of your account. You will be given their direct contact details. Your account manager will liaise with tenants early if there are signs of them beginning to fall into arrears. Where this does happen, your account manager will endeavour to work with the tenant to arrange an affordable repayment plan. This will be closely monitored each month.
  • We will carry out random property inspections on your property to ensure the tenant is keeping it in a good state of decoration and repair. Our aim is to inspect each property every three months. The maintenance team will then forward the inspection reports to the landlord.
  • We have a dedicated maintenance team who are more than capable of taking care of not only minor property repairs, but also major refurbishments, all at favourable costs without adding a commission
  • Door to door rent collection where necessary, due to government changes in housing benefit payment rules regarding direct payments. We also write letters to tenants and constantly phone them if they fall behind with their rent payments as well as calling personally to the properties.
  • Same day viewings in most instances. We often transport prospective tenants to and from vacant properties. Our website is currently being updated; soon all prospective tenants will have the ability to book their own viewing appointments online.
  • Unlike all other estate agents, we do not charge tenants any administration fees, so encouraging more viewings and making FSC Property the more appealing estate agent.
  • We fill out all housing benefit forms for tenants where applicable and obtain receipts from the benefits agency prior to handing over the keys, which usually ensures swift processing of the claim
  • Where tenants are unable to supply full rent and deposit in advance, tenancies are only agreed with a supporting letter as required by the Authority for direct payment to Landlord. A copy of the support letter is retained and receipt of its acceptance by the benefits agency is obtained.
  • We have extensive knowledge of the Housing Benefit Act 2006 and the current Safeguarding Policy.
  • We will negotiate with tenants for deposits and advance rent in order to rent your property as quickly as possible. We categorise all properties on our vacant lists, C1 = No rent in advance required, C2 = £250 payable in advance, C3 = One month's rent in advance, C4 = Two months rent in advance.
  • We aim to transfer any funds received within 7 days.
  • If your tenant falls into excess of 8 weeks arrears we serve a section 8 notice at no cost to you.
  • We supply statements and letters of complaint to the Council should the tenant receive direct payments and fail to pass on this money
  • In cases like the above we will wait until we are awarded direct payment reducing the tenant ability to obtain another property and endeavour to collect the unpaid rents
  • We currently market your available properties in our five branches, on our own website as well as several other property websites maximising advertising.
  • We offer a repair schedule on derelict properties taking payment from rental income and bridge financing where requested.
  • We serve the Section 21 notice with all tenancies and notify the local council, gas and electricity suppliers, TV licensing and United Utilities of the new tenant occupation date with a signed letter from the tenant.
  • We have a dedicated member of staff who deals with all council tax and utility bills on your behalf left by the tenant, should the council chase you for payment and we have a 90% success rate in overturning your liability.
  • We will give free advice to you on any potential purchases you may be considering.
  • We are property owners and landlords ourselves and so understand your needs.
  • We advise you of the bad news as well as good news. Your personal account manager will notify you when your property comes vacant and again when it becomes occupied. When tenants report repairs, a member of the maintenance team always contact landlords to get the go ahead to carry out repairs. The only time we will carry out a repair without first contacting you would be in an extreme emergency, e.g. burst water pipes to prevent serious/major damage etc.
  • In the unfortunate event you have a complaint about any member of staff or the service you have received, you would first be advised to contact your designated account manager, if this does not resolve the issue, you will then be advised to contact Neil Heffey. Please read our complaints procedure.
  • We will not reduce or negotiate our fees under any circumstances. Our management service to you remains the same regardless of your portfolio, whether you own one or fifty properties.
  • We receive maximum rents for all our properties, in most cases covering our own management fees with the additional rent we obtain compared to what you previously received.
  • We take on problem properties and chase rents owing on properties where the tenant has vacated in arrears. We have a 50% success rate in this area.
  • We regularly take out full page adds in the local paper at no additional cost to you. You may also take out your own add and insert our number.
  • On large portfolios we can arrange regular monthly payments to cover you mortgage needs and are confident in our ability to collect - sometimes payments may be made in advance.
  • We have saved a number of landlords from bankruptcy due to our full-on management service and ability to collect.
  • We offer a full accounting service to our landlords. Neil Heffey can assist in any tax matters or Inland Revenue investigations and can complete yearly accounts should you require, this is at an additional cost and is not included in the management fees, although advice can be given for free.
  • We will not obtain deposits on property and tie your money up in a deposit protection scheme unless you request us to do so, we will endeavour to obtain one month's rent equivalent deposit and one month's advance rent and call it two months rent in advance to enable us to pass on all funds to you.
  • We are confident in stating that we believe we are second to none in the property management field and offer a quality service at a highly competitive management fee; where else would you receive a similar management service!

FSC Property - Big enough to cope, and small enough to care!