0151 944 2161 / 0151 230 8210
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Welcome to our Tenant Zone


1 - In which areas do you have properties?

We currently manage properties in all areas of Merseyside as well as Manchester, Wigan and Warrington. These range from exclusive developments to suburban properties in typical residential areas. We also manage a number of commercial premises.

2 - If I see a property I like advertised, how quickly can I view it?

We have an appointment system for viewings from 9am - 5pm daily, where you will be accompanied by a member of staff; we can often offer same day viewings.

3 - What references will I require?

References are required from your current employer or landlord, someone of good local standing, or a support agency. Where appropriate, credit checks will be carried out.

4 - What are your fees?

We do not charge prospective tenants any fees.

5 - How much is the deposit?

A deposit is not always required as we consider a guarantor more valuable. As a rule of thumb four weeks rent in advance will be required.

6 - Do you accept benefit applicants?

A large proportion of our tenants are in receipt of some form of benefit and we do not discriminate in any way when considering an application for a property.

7 - What bills will I have to pay?

At the onset of a tenancy, tenants take liability for all utility bills along with council tax and TV license.

8 - What am I responsible for?

You are responsible for the general upkeep of the property and respect for any items that may be included in an inventory.

9 - What about repairs and maintenance?

We have a dedicated maintenance team to deal with all emergencies and repairs. We liaise closely with landlords in improving their properties.

10 - How long is my tenancy for?

Initially we offer all tenants a six month AST tenancy, shorter or longer tenancies are available subject to negotiation.

11 - How will I pay my rent?

Standing order is our preferred method of payment, but we have a dedicated team of representatives who will call out and collect your rent from you. We also have the facility to take payment into any of our shops and also through the bank directly into our account, if you choose to pay directly into our bank account it is imperative that you reference your payment with your address.

12 - What are my responsibilities?

These are clearly set out in our tenancy agreements, which you should read carefully before you sign. If in doubt, ask a member of staff who will be happy to clarify any queries you may have.

13 - What is a tenancy agreement?

It is a legally binding document between you and the landlord, applicable only to you and the property you are renting. It will state the amount of rent, the length of the tenancy and your rights and responsibilities. Your agreement will be an Assured Short-hold tenancy under the Housing Act as amended in 1996.