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Testimonials from our landlords and tenants


Please read below a selection of testimonials and recommendations we have received from our landlords and tenants. To protect the privacy of the people below we have not included contact details. However, anyone genuinely wishing to validate the authenticity of any of the testimonials below can arrange to do so by contacting us:


I have worked with FSC Property for over 2 years now; their service is second to none!
I have been a landlord for 10 years, a large proportion of the properties I own are in Liverpool. So to "find" an agent that can manage my properties professionally is very important, and the fact that I live in Essex, You could say it is very, very important to use the best available in Liverpool.

Two years ago I bought a property on Oakfield Road in Anfield; opposite I noticed an agent I had not come across before - 'FSC Property’. At the time I was using over 10 management agents, so didn't need any more but I thought I'd pop in and see what they had to offer. 10 minutes later I had left them with keys to the property upon their wishes to give them a couple of week "trial" as they had only been in business for a couple of months. With a 'flat 10% management rate' I told them I wanted £550pcm for the property. 8 days later I had a call saying they had let the property to a family for £830pcm!!

Two years later they now manage over 50 of my properties across Liverpool and the Wirral, I would just like to add that I have not just signed across the management to FSC Property from other agents, each time a property becomes empty/available my remaining management agents all receive a set of keys at the same time to look for prospective tenants. 80% of the time FSC Property let the property!

As the saying goes the "proof is in the pudding".

Paul Barmby- October 2010

To FSC Property,
I know you have just come back from holiday and I just wanted to drop you a line and say how pleased I am with the service I have been receiving from the whole team in your absence. It is a real achievement (in my opinion) when you can create and grow a business that can function while you are away.

There are three areas I want to mention in particular first Neil - my account manager, is brilliant at letting me know exactly what is going on within my portfolio - when tenants leave and of course as soon as a property if filled. In the last month I had 3 properties come empty and all were filled within 10 days - superb. The new system to get rent direct and guaranteed is working brilliantly and across the portfolio.

Lee, Wendy and Sue have been doing a great job of preparing my new and recently vacated properties so that they are quickly available to let, the maintenance costs are minor when factored with speed of service which means maximum rent. And lastly a mention for Dot and the rent collection team - in the last 10 months my accounts have been completely up to date and any late payments from tenants dealt with swiftly and professionally.

I think we are making a great team Neil - thank you - I am one very happy client, 100% occupancy, 100% service and all rent being paid by happy tenants what more could a landlord ask for :) Your staff keep me informed - I make sure that I approve all maintenance and repairs as soon as possible and that means decent homes and happy long staying tenants - perfect for all of us - thank you and see you soon.

Vicki Wusche- Vicki Wusche - ThePropertyMermaid.Com

Dear FSC Property,

I just wanted to write to you and thank you for the great service I receive from you. I have been a tenant of yours for 18 months now and just wanted to say how grateful I am for your recent help. Nothing is too much trouble and I feel you went out of your way to help me and thought I would write to express my appreciation.

After giving birth by caesarean section I was unable to get out to pay my rent, I called your office in a panic because my rent was 5 weeks overdue. Stacey who I spoke to told me not to worry and that she would send one of the rent collectors to my house to collect my rent from me. We made a suitable arrangement and the rent collector called as agreed, alleviating my worries of building rent arrears.

Whenever I need to report a repair, the staff in the maintenance department are always really helpful; they inform me of an approximate time scale for the repair. The maintenance staff who carry out the repairs, are always polite, professional and clean up after themselves. Only once in 18 months, have I had to wait a little longer than I expected to, and that was during the really bad weather we experienced in January 2010. Understandable considering it was like the Antarctic in Liverpool!

So I just wanted to say "Thank you FSC Property for all you do" It really is appreciated.
A very happy tenant
Katy Lawson - Bootle- 10th October 2010

I was delighted to find FSC Property, a friendly and helpful run family business. As 'distant' landlord I have peace of mind that my properties are regularly monitored and communication is forthcoming. I highly recommend their excellent service.
Mr & Mrs Pitt- 17th December 2010

To FSC Property,

As you are aware, I transferred my properties to FSC Property shortly after the firm was established. I have seen the firm grow and develop over the past 2 and a half years. As the firm has grown stronger, emphasis has turned to customer relationship management.

This dynamic being aided by significant ongoing investment in state-of-the-art information technology. FSC Property is responsive to the needs of all its' customers - property owners and tenants alike.

My properties are strongly marketed and maintenance issues addressed swiftly. Neil, your advice and knowledge of the market is astonishing! Your staff are extremely helpful and always willing to go the extra mile to keep landlord satisfaction to a maximum!

With the level of drive and energy being shown, and the commitment to always strive for better, I would like to take this opportunity to wish FSC Property the very best on its' journey to being the industry-leader in the North-West.

Pat Slattery- Landlord

To all the staff at FSC Property,

We just wanted to write a little thank you note for all your help. We moved into a newly decorated apartment just over 4 months ago and we are very happy here.

Everyone at FSC Property was really helpful, friendly and professional throughout the whole process of us renting the apartment, from our initial contact right through to us getting the keys. When a rival company refused us, you were the ones that said yes! For that we are eternally grateful.

Anytime in the future if one of our friends or family are looking for a new home; FSC Property will be the ones we will be highly recommending.

Once again; a massive thank you to everyone.

Jamie & Sarah- Oakhouse Park, Walton

Dear FSC Property
I am writing as requested, to provide a reference as to the service you have provided me with since I joined your company back in November 2008.

When approaching your company in November 2008 with my other port-folio of properties which you manage under J+G properties I advised you that I had recently completed a development of 4 new build blocks containing 4 flats with each. My port-folio for Contract Time is 16 new build 2 bedroom flats on a private gated site.

At the time I was trying to obtain a buyer for the development as a whole and was reluctant to fill any of the properties for fear of damage etc.. which could have hampered my attempts to obtain a buyer. I was in trouble with the banks regarding outstanding loans etc.. which I could ill afford to pay.

Your advice at that time was that it would be near impossible for me to achieve the price I needed for the development. It was also sound advice that I was losing over £9000 per month in rental income by them being left vacant. I with reluctance agreed for you to find tenants for me. I am happy to now say some years later that this was the best decision I could have made. My finances are now well under control, there has been some damage caused throughout the past couple of years to the flats yet I understand this is unavoidable and you have done all you can to minimize the losses to me.

Thanks to your advice regarding the letting of these flats it has brought me in over an additional £94,000 in revenue per year. After recently reviewing the condition of the flats I am happy to continue with the letting until such a time that I am able to sell the development to a future investor at a serious price.
Once again I would like to offer my thanks and gratitude for the excellent service you have provided me with.

Kind Regards

John Alan Youds- Contract Time - January 31st 2011

Dear FSC Property
I am writing as requested, to provide a reference as to the service you have provided me with since I joined your company back in November 2008.

At the time of switching my port-folio to your company from my previous management agent I was in distress and near bankruptcy. My properties at that time were only around 40 - 50% occupancy with as little as 25% of due rents being collected.

Needless to say, due to this I was falling far behind with my mortgage payments and my bank placed me in a special situations status. Within 3 months of joining your company I was running at near 100% occupancy with very few losses in revenue.

By June 2010 my bank manager removed me from the special situations status as he had seen over a year of my account meeting regular monthly repayments and at the same time paying off all my arrears.

My portfolio for J+G Properties is 6 Commercial units and 25 residential units. At present I only have one commercial unit empty. I have very little arrears owing throughout all the accounts.

I would just like to express my thanks and gratitude to you and all your staff at FSC Property for the fantastic job which you have done for me through the years. I would be happy to provide you with any reference or recommend you to any landlords in the future.
Kind Regards

John Alan Youds- J & G Properties - January 31st 2011

Dear FSC Property

I am an Irish investor and landlord with a number of properties in Liverpool. I have been a client of FSC Property for 3 years and have no hesitation in recommending this company to other landlords looking a professional management company to protect your investment.

Finding a company to manage your portfolio is not easy especially when you do not reside in the area of investment so a process of "trial and error" is employed to locate a management company. I tried a number of companies in Liverpool and to be quite honest I found the standard of service to be of a very poor quality in comparison to other areas of investment.

Thankfully I then instructed FSC Property to be my management company and have remained a very satisfied client. As a landlord my requirements are simple. I want to employ a company that will be professional, informative and honest in all matters regarding my investments. You do not need to look and further that FSC Property.

Regards

Gary Patterson- 3rd February 2011

Dear FSC Property

I have been using FSC Property as my sole letting agent in Liverpool since August 2008 Their advice and support has covered a range of areas from refurbishment, tenantancy law, managing payments and collections.

My aim is to invest in property and not to be a full time letting agent. FSC Property are an important part of my business team. It is vitall to have a local area and tenant type expert working with you to minimise voids and manage refurbishments and maintainence, FSC Property are worth every pound.

Regards

Vicki Wusche- February 2011

Dear FSC Property

Thank you for the payment received recently.
It is now well over two years since I passed on the management of the Anfield houses to FSC Property and when I did it was because the houses were becoming very difficult to run both in terms of the travel involved but also because of the decline which we have seen in that area.

I think it is now opportune to say that the service which I have received since then has always been absolutely efficient, quick and expert and I have found your firm a pleasure to deal with. I am grateful to you and to everybody else who has been involved. You solved what was becoming a big problem to me and your help has always been greatly appreciated.
I look forward to a lengthy, prosperous future for us all.

With best wishes

Trystan Turton- 11th February 2011

Dear FSC Property

I have been with FSC Property as a landlord now for 2 years. My portfolio consists of 6 houses. FSC Property manage all of these properties on my behalf. They find tenants, get tenants in to the properties, collect rents, carry out Gas checks on an annual basis, they do all the paperwork and transfer the rent to my bank account on a four weekly basis.

A monthly update is sent to me via email which includes invoices and a copy of my accounts which are all very easy to read and follow. They inform me if work needs doing to the property and if agreed they go the property and carry out the repairs. This is a seamless process for me. I always find all the staff very helpful, pleasant and professional - they keep me well informed.

All my properties are tenanted and if and when they become vacant FSC Property turn this around very quickly and endeavour to get a new tenant in ASAP. As FSC Property has made the process so easy for me I intend building on my portfolio and handing all properties over to FSC Property to manage - one happy customer thanks Cathy.

Cathy Page

I have had my property with FSC Property since 2009. I have been very impressed with the service i have received from FSC Property at managing my properties, rental income and property repairs. They have provided me with a fast and friendly service which I fully recommend.
Richie Lavery

Dear Sirs

I have found FSC Property to be very professional in all their dealings with me. They provide a friendly, efficient service and most importantly I get my rent paid in a timely manner every month.

Martin Byrne - Landlord- February 14th 2011

FSC Property have always acted promptly and efficiently. I do not hesitate in recommending them.
A. Abbott

Dear FSC Property

I am an Irish investor and landlord with a number of properties in Liverpool. I have been a client of FSC Property for 3 years and have no hesitation in recommending this company to other landlords looking a professional management company to protect your investment.

Finding a company to manage your portfolio is not easy especially when you do not reside in the area of investment so a process of "trial and error" is employed to locate a management company. I tried a number of companies in Liverpool and to be quite honest I found the standard of service to be of a very poor quality in comparison to other areas of investment.

Thankfully I then instructed FSC Property to be my management company and have remained a very satisfied client. As a landlord my requirements are simple. I want to employ a company that will be professional, informative and honest in all matters regarding my investments. You do not need to look any further that FSC Property.

G Patterson- 3rd March 2011